A single AI receptionist that covers phone, SMS, chat, and email. Pulls actual order data from your Shopify, answers the easy 80% itself, captures the rest with full context. Scoped to your order volume. No contract.
Shopify stores get the same five questions 100 times a day across four channels — and most of the answers are already sitting in your Shopify admin.
60-80% of support tickets are tracking questions. The answer is already in Shopify. The AI looks it up in <2 seconds.
"Does this come in size large? Will it ship by Friday?" — answered instantly, with a follow-up recovery email if they bounce.
Your top buying hours are 8pm-11pm. Your team is offline. Vida picks up every channel, 24/7.
Ulio.ai voice. Answers in <2s. Looks up the caller's order via phone number.
Twilio. Two-way text with order context. Recovery offers via SMS coupon.
Embedded in your Shopify theme. Knows the product page the visitor is on.
Gmail watcher on your support inbox. Auto-reply with order context, or escalate.
Every conversation ends with a Google Doc transcript saved to your team's Drive.
When a human needs to follow up, they have full context — never starting from zero.
One flat monthly plan, scoped to your order volume. No contract. No per-call fees. No minimum term. Cancel anytime.
Higher-volume stores (10K+ orders/month) and multi-storefront operations get a custom scope. Book a call to scope.
A single AI receptionist that covers phone, SMS, chat, and email for Shopify merchants. It looks up actual order data in your Shopify store, answers the easy 80% itself (WISMO, product questions, refund eligibility), and routes the 20% that needs a human to your team with full context.
We scope a flat monthly plan to your order volume and the channels you want covered. No contract, no per-call fees, no minimum term. Book a call and we'll put together a quote tuned to your store.
Yes — it pulls order data directly from your Shopify Admin API in real time. When a customer calls asking "where is my order?", the AI sees the actual fulfillment status and tells them the tracking number, ETA, and carrier.
Phone (via Ulio.ai voice), SMS (via Twilio), live chat (Shopify theme widget), and email (Gmail watcher on your support inbox). One AI brain, four channels — same answers, same context.
The AI captures a callback brief — caller info, order context, what they need — and texts plus emails your team. A full Google Doc transcript is saved for every conversation. Your team replies with full context, never starting from zero.
14 days from signup to live. We need your Shopify Admin API key, your support phone number, and access to your Gmail support inbox. Setup is hands-on with our team.
One flat monthly plan, scoped to your store. 14 days to live. Cancel anytime. Plug in your Shopify and stop hearing about tracking numbers forever.